All work

Workflow automation

From days to an hour in creative production.

Developing an AI-assisted creative-generation capability that helped an operations team produce campaign content more efficiently.

Context
Fintech operations
My role
Product development & implementation
Status
Capability delivered; reported result

Starting point

  • Creative production taking days

The change

  1. AI-assisted generation capability
  2. Operations-team creative production
  3. Reported turnaround of about an hour
Simplified comparison of reported production turnaround. This does not represent a measured company-wide productivity improvement.

The operating context

Within a wallet-technology platform, the operations team needed to generate and deliver campaign content. Creative production was one of the workflows where AI could support faster execution.

The opportunity

Producing creatives took days. The opportunity was to give the operations team a more efficient way to generate content through a new AI-assisted capability.

My contribution

I led product development and implementation work for the platform, working with designers, engineers, and business stakeholders. One of the features developed from the ground up was an AI-generated-content capability for operations.

The approach

The feature focused on enabling the operations team to generate creatives efficiently. It connected an emerging AI capability to a specific recurring business workflow: producing campaign content.

The broader role also involved operational requirements, product feedback, and performance indicators. The production-time result here relates specifically to the creative-generation workflow.

The reported result

The result recorded in my 2025 career summary was a reduction in creative production time from days to approximately one hour.

This is a reported workflow result. It does not establish company-wide time savings, a change in headcount, or an independently verified financial return.

About this case

Adapted from my 2025 career summary. Turnaround is rounded and presented as a reported result; no broader financial or adoption claim is made.

A related idea

What building an AI ordering prototype taught me.

Another piece of the work

Giving time back to the people running the business.

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